BSNL Broadband Trouble Shooting Guide and instructions

India's most dependable connected line Broadband service provider Bharat Sanchar Nigham Limited BSNL has issued the most reliable broadband services to the customers of Postpaid and Prepaid services with restricted and unrestricted designs with provide of dependable modems with reduced cost.

clientele who opts for Limited Postpaid Broadband designs can ascertain their Data Usage in every day basis upto designated day from the broadband portal. while connecting the Broadband services, customers are getting some technical problems/observations which are not cognizant by them, in alignment to determination some of the foremost connecting errors here is the proposed actions/remedies as pursues.
problem Shooting direct for BSNL Broadband attachment
1. caringly switch-off your modem when not browsing even if you are in unlimited plan. If the modem has been purchased from BSNL, never change the power adapter of the modem with localizedized one.

Sl.No	Indications / Errors	Suggested Action / Remedy
1	DSL (ADSL) Link light is not glow-ing or it is blinking and goes off	Check for any loose connection in splitter and modem. Ensure that ADSL/Modem port of Splitter connected to DSL port of the modem
2	Getting error 691 (in Bridge mode)	Check your user-id and password
3	Getting error 678 or 769 (in Bridge mode)	Check whether your Ethernet/USB/Wifi port is in Disabled state. If so, enable it. Problem not solved ?. Carry-out remedy of Si.No: 10, Still problem ? …. call BSNL helpline
4	DSL is steady but no browsing (in PPPoE mode)	Go to modem webpage & check the WAN status of your Modem for possible “Authentication failure”
5	DSL is steady & no Authentication failure but still no browsing	Check whether your modem is having your user-id. If it is showing something like “multiplay”, change it with your user-id, put password, save and reboot the modem and try. Check whether Ethernet/USB/Wifi port of your machine is in Disabled state. If so, enable it.
6	DSL is steady, no authentic- ation failure, modem is having your user-id, but still no browsing	Go to command prompt (Start Run type cmd Press Enter) Give the command ping www.google.co.in and press Enter. If getting 4 successful replies, then problem is in your browser. Re-install it or re-install O/s. If getting “Could not find host”, there is DNS issue with your machine/modem, call 1504.
7	Modem & PC connected via USB  but USB light is not glowing	Check the USB cable for loose connection. Reinstall Modem’s USB driver. Still problem ? call BSNL helpline
8	Modem & PC connected via Ethernet but Ethernet/LAN light not glowing	Check the Ethernet cable for loose connection. Check whether Local Area Connection icon is available under Network Connections in Control Panel. If not available, reinstall driver of the Ethernet card.
9	Unable to browse in Laptop via wire-less	Check whether “Wireless is turned ON” in your laptop. You may have to press Func & F2 or F5 (having wireless symbol) keys or Wireless button or Blue tooth button of your Laptop to Turn ON/OFF the “wifi”, Check whether your Wireless adapter is in enabled state. Remove Ethernet cable & ping 192.168.1.1 to check whether modem is communicating with your Laptop thro wireless
10	Unable to open the modem web-page http://192.168.1.1	Assign IP address, subnet mask, gateway as detailed in Si.No: 6. try again with Reboot.